Terms and Conditions
Effective Date: June 4, 2026
These Terms and Conditions govern the use of services provided by Hodder Sparkle & Shine. By requesting services, booking appointments, visiting our website, or opting into communications, you agree to these terms.
Services
Hodder Sparkle & Shine provides residential and commercial cleaning services throughout Sylvan Lake and surrounding areas. Service availability, pricing, and scheduling may change without notice.
Quotes and Estimates
Quotes are based on information provided by the customer and may be adjusted if actual conditions differ from those disclosed during the estimate process.
Appointments and Scheduling
Customers are responsible for providing accurate contact information and ensuring access to the property at the scheduled service time. Failure to provide access may result in cancellation fees.
Payment Terms
Payment is due according to the terms outlined on invoices provided by Hodder Sparkle & Shine. Late payments may be subject to additional fees.
Cancellations and Rescheduling
Customers should provide at least 24 hours notice when cancelling or rescheduling appointments. Late cancellations may be subject to fees at the company's discretion.
Satisfaction Concerns
If you are dissatisfied with a cleaning service, please notify us within 24 hours of service completion so we may address the concern.
SMS Terms and Conditions
By opting into SMS communications from Hodder Sparkle & Shine, you agree to receive text messages related to appointment confirmations, appointment reminders, service notifications, customer service communications, and promotional offers and updates where consent has been provided.
Message frequency varies. Message and data rates may apply.
To stop receiving SMS messages, reply: STOP. For assistance, reply: HELP or contact us directly.
Consent to receive SMS messages is not a condition of purchasing services.
Limitation of Liability
Hodder Sparkle & Shine shall not be liable for indirect, incidental, special, or consequential damages arising from the use of its services. Liability shall be limited to the amount paid for the specific service giving rise to the claim.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updated versions will be posted on our website and become effective upon posting.
Contact Information
Hodder Sparkle & Shine
Sylvan Lake, Alberta
Email: hoddersparkle.shine@gmail.com
Phone: 403.506.2842